BDWL24 Conference Programme

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The Role of AI in Creating a Personalised User Experience in Retail Banking, with Nationwide and IBM

06 Mar 2024
Customer Experience & Customer Data
The Role of AI in Creating a Personalised User Experience in Retail Banking, with Nationwide and IBM

This fireside chat will cover a number of different challenges that banks and financial institutions have to overcome when using AI for personalisation. 

During this session Nationwide’s guest speaker, Bala will cover a number of use cases around personalisation and the building blocks required to deliver them.

 

Speakers
Krishnan Padmanabhan, Executive Partner – Financial Services - IBM Consulting
Bala Chandrasekaran, Director of Digital & Integration - Nationwide

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