Big Data & AI World London 2025 Programme
Outrageous Customer Service Meets GenAI
13 Mar 2025
AI & Apps Theatre
Octopus is laser focussed on giving outstanding customer service, becoming a Which? Recommended Supplier 7 years running. This unrivalled service is powered by an innovative operating model and a technology platform built specifically for the energy industry.
In this session, Sam will share how Octopus Energy has successfully integrated GenAI into its operations, driving efficiency and improved customer service, and discuss the company’s future vision for GenAI.
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