BDWAI London Conference 2023

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How to enhance the customer journey by leveraging AI

08 Mar 2023
Customer Experience & Customer Data
AI has enormous potential when it comes to improving the customer journey. From product recommendations to chatbots that can answer questions, to organising delivery slots, AI can do a lot to impress and delight customers. But it also comes with the risk of being ‘creepy’ – no one wants to be followed around the web by personalised ads or feel like their smartphone is listening to their conversations. In this session, we’ll be looking at AI’s potential for improving the customer journey:
 
• Innovative examples of AI in the customer journey
• How to avoid making customers uncomfortable
• Beyond basic machine learning pattern matching
 

Partners

Media Partner

  • DataFloq
  • AI TIME JOURNAL
  • Enterprise Security Magazine
  • Urban Big Data Centre

 

Media Partner

  • Lynchpin Media
  • Packt
  • HFT Corporate

 

Media Partner

  • CIO Applications Europe
  • Computing Magazines UK
  • CEO Media Group
  • AISB

 

Media Partner

  • ExCeL
  • EM360
  • FAMN

 

Media Partner

  • DAScA
  • TechTarget
  • Office for AI
  • Elite Business
  • Top Business Tech

 

Media Partner

  • AI Magazine
  • DevDiscourse

 

2023 Sponsors

Headline Sponsor


 

Platinum Sponsors


Gold Sponsors


Silver Sponsors


Theatre Sponsors


VIP Lounge Sponsors


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