BDWAI London Conference 2023

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How to enhance the customer journey by leveraging AI

08 Mar 2023
Customer Experience & Customer Data
AI has enormous potential when it comes to improving the customer journey. From product recommendations to chatbots that can answer questions, to organising delivery slots, AI can do a lot to impress and delight customers. But it also comes with the risk of being ‘creepy’ – no one wants to be followed around the web by personalised ads or feel like their smartphone is listening to their conversations. In this session, we’ll be looking at AI’s potential for improving the customer journey:
• Innovative examples of AI in the customer journey
• How to avoid making customers uncomfortable
• Beyond basic machine learning pattern matching


Media Partner

  • DataFloq
  • Enterprise Security Magazine
  • Urban Big Data Centre


Media Partner

  • Lynchpin Media
  • Packt
  • HFT Corporate


Media Partner

  • CIO Applications Europe
  • Computing Magazines UK
  • CEO Media Group
  • AISB


Media Partner

  • ExCeL
  • EM360
  • FAMN


Media Partner

  • DAScA
  • TechTarget
  • Office for AI
  • Elite Business
  • Top Business Tech


Media Partner

  • AI Magazine
  • DevDiscourse


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